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Satisfaction Survey 2009

Thank you for taking part in our online satisfaction survey. Please complete the questions below and then press the 'Send Survey' button at bottom.

The invitation letter Which of the following describes what you thought about our invitation letter?
Clear to read:	Good OK Bad
Informative:	Good OK Bad
Understandable:	Good OK Bad
Can't remember:
Didn't read it:
The invitation leaflet Which of the following describes what you thought about our invitation leaflet?
Clear to read:	Good OK Bad
Informative:	Good OK Bad
Understandable:	Good OK Bad
Can't remember:
Didn't read it:
Your appointment
Did you telephone us for any reason?	Yes No
If you did telephone us, how did we respond?
Speed:	Good OK Bad
Clarity:	Good OK Bad
Courtesy:	Good OK Bad
Getting to your appointment
In which town were you screened?
Were we easy to find?	Easy Difficult
How long did the journey take you?	Less than 15 minutes 15 to 30 minutes 30 to 60 minutes More than an hour
Was this journey time acceptable to you?	Yes No
Your screening visit When you entered the screening unit, what did you think of the reception staff?
Friendly:	Good OK Bad
Helpful:	Good OK Bad
Competent:	Good OK Bad
Were you seen on time?	Yes No
If no, were you told about any delays?	Yes No
How clean was the screening unit?	Good OK Bad
The x-ray
In terms of pain, what was the x-ray (mammogram) like?	Good OK Bad
What did you think of the radiographer who took the x-ray?
Friendly:	Good OK Bad
Helpful:	Good OK Bad
Competent:	Good OK Bad
Did the radiographer give you enough information while you were having your x-ray?	Good OK Bad
Did she give you enough information about your results and what happens next?	Good OK Bad
Could we have done more to protect your privacy?	Yes No
Acceptability
How satisfied were you with Breast Test Wales?	Good OK Bad
Ethnic background We would be grateful if you would tell us your ethnic background. This helps us provide a fair and sensitive service. From groups A-F below, please choose one option.
A: White	British English Scottish Welsh Irish Other If other, please specify:
B: Mixed	White and Black Caribbean White and Black African White and Asian Other If other, please specify:
C: Asian, Asian British, Asian English, Asian Scottish, Asian Welsh, Asian Irish:	Indian Pakistani Bangladeshi Other If other, please specify:
D: Black, Black British, Black English, Black Scottish, Black Welsh, Black Irish:	Caribbean African Other If other, please specify:
E: Chinese, Chinese British, Chinese English, Chinese Scottish, Chinese Welsh, Chinese Irish:	Chinese Other If other, please specify:
F: I do not wish to give my ethnic background
Additional comments
If you have any additional comments about Breast Test Wales please provide them here:

Contact Us

Satisfaction Survey 2009

The invitation letter

The invitation leaflet

Your appointment

Getting to your appointment

Your screening visit

The x-ray

Acceptability

Ethnic background

Additional comments